FAQ

Medicines can help you get well, avoid illness or reduce symptoms associated with a disease. By learning more about the appropriate and safe use of a medicine, its benefits, and potential side effects, you can become an active participant in discussions held with your healthcare Professionals regarding your ailments.
There are many ways to become a well-informed patient:

  • Ask your physician what to expect from your medicine: what side effects may occur, whether there will be any follow-up testing or monitoring required and when to expect an improvement.
  • Read the label and follow instructions: Pay attention to warnings on serious and minor side effects. Notice instructions concerning mixing medicines and avoiding certain activities while using them.
  • Know your medicine: Know the names and dosages of all the medicines you take and the conditions they treat.
  • Remember your healthcare history: Inform your physician of prior allergies, sensitivities, or side effects you’ve experienced.
  • Follow the timing and dosage instructions on your prescription: Consult with your physician if you have doubts or concerns.
  • Keep track of a medicine’s effects on your body and mind: Note down any changes and consult your physician regarding those.

    • A generic medicine is a medicine that is an equivalent substitute to a brand-name drug. Generic medicines contain the same active ingredients as the original brand products and are available in the same strengths and dosage forms. A generic drug must work the same way in your body and produce the same treatment result as the brand-name drug
    All brand-name drugs have a generic name. The generic name often appears next to the brand name and is the active ingredient(s) in the medication. Regulators often require that generic drugs are given a different name than the brand-name drugs to avoid confusion. Typically, the generic name of a medicine is based on the name(s) of its active ingredient(s), whereas the names given to brand-name drugs are intended for marketing purposes. There are a few unique cases where the generic medicine may also have another name besides the active ingredient. Consult your pharmacist if you have any questions regarding this.
    A generic drug is bioequivalent to the brand-name innovative drug and meets the same quality standards. The active ingredient, the content, the dosage form, and the usage of a generic drug are similar to those of an innovative drug. Regulatory authorities review the safety of both brand and generic prescription drugs before they are approved for use in a country. They also continue to monitor the safety of these medications after approval.
    Our products are available in pharmaceutical wholesalers, every pharmacy all over the country, and every OSU SALA outlet.

    We are unable to confirm which pharmacies in a particular location stock SPMC medicines.

    For further information regarding the availability of a particular SPMC medicine, please contact our Marketing personals at ………...

    We do not supply medicines directly to patients, and we do not sell our medicines and devices online.
    You can request an SPMC medicine from your doctor or pharmacist. However, it will be at the discretion of your pharmacist or any existing prescribing guidelines to choose the right medicine for your particular health needs. You should always follow the advice of a healthcare professional.
    A ‘Prescription Only Medicine’ can only be obtained from a pharmacy on presentation of a signed valid prescription from your doctor or other qualified healthcare professional.

    ‘Over the Counter Medicines’ (OTC) are sold without a doctor’s prescription and are often under the supervision of a pharmacist. However, there may be restrictions on the amount you can buy, depending on the medicine.
    If you do not understand what has been said to you or the written instructions on the label are unclear, ask your pharmacist to explain it again. You can even ask them to write it down for you. Do not worry about asking again; it is important to your health to take your medication correctly.
    If you are taking a new medicine, we recommend that you speak to your healthcare professional (nurse, doctor or pharmacist) as soon as possible, regarding the expected outcomes of the medicine prescribed.
    If you are on a regular medicine and you notice a change in the effect (experiencing a return of the symptoms), we recommend that you speak to your doctor about your concerns as soon as possible.
    Crushing a tablet or emptying a capsule can change the way your medicine works and affect the safety and effectiveness of the medicine. If you have difficulties swallowing your tablets/capsules, you should discuss it with your doctor or pharmacist.
    Sometimes the generic version of a drug may have a different color or shape from its innovative original, but these changes do not affect its attributes. That’s because the appearance of a brand-name drug may be trademarked by the original manufacturer, so the generic product might be required to be of a different shape or color. But the active or key ingredients must be the same.